Sometimes for various reasons that are out of our control you may receive goods that are damaged or faulty.
In the event of this happening, send us a message with a photo and brief description with what the issue maybe. Hold on to the goods until we can identity and rectify any issues as in most circumstances the manufacturer will require the faulty goods returned.
All goods are guaranteed 100%. If you receive the incorrect product, please do not open it. We will need to get it back to exchange it. If you open the product, you will not be eligible for a refund.
If you change your mind about a purchase, simply return the goods to us via courier in original unopened condition within 10 days of delivery. As of 4-2-2021, a refund will be processed minus a £9.99 restocking fee (excluding size exchanges of wearable items). If you wish to change the product, you will need to place a new order.
Products bought in sale and not able to be returned.
Sword Returns Department operates Monday-Saturday, 8am to 6pm. Once your order is received in our warehouse, we will process and distribute the goods within 4 working day Return period and order queries are strictly 10 days from the date of invoice Please note that if you want to exchange or return boxed goods, they must be returned to Sword in the original unmarked packaging and in the original condition. Once the product seals have been broken we cannot accept a return due to being a product.
Please ensure you pack products inside a Courier Track Pack or Carton. Do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition, we may not exchange or refund the goods
Sword promotional discount offers will be honoured when exchanging articles, but in the case your article request is unavailable or a refund is requested, promotional offers will not be extended to your new order.